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Covid-19 (Coronavirus) information

Due to the measures announced by the Dutch government to limit the spread of the Corona virus as much as possible, our staff is working from home as much as possible. In some cases, this means that we unfortunately cannot offer the service you are used to from us at the moment. We ask for your understanding for this and we will of course continue to do our utmost to provide you with the best possible service.

Below you will find answers to a number of frequently asked questions.
If your question is not listed here, please contact us.

Can I still get in contact with you?
Yes you can. We are available by phone and e-mail during our regular office hours. We do ask for your understanding if we cannot immediately switch back to a request to contact you.

Do you still process my order?
Because our administration staff can work from home in the same way as in the office, our order processing continues.

Will my order be shipped?
Your order will be sent after the administrative processing. We do our utmost to handle all orders safely and as quickly as possible.
Unfortunately, we cannot guarantee our regular shipping time at this moment. Shipping can take 1 or 2 working days longer. In addition, our shipping partner currently cannot guarantee "next-day delivery". We ask for your understanding.
Do you have an urgent order? Please contact us by phone. We will search for a solution together.

My default delivery location is closed, can I have my order delivered to a different address?
This is no problem. If you provide the correct (possibly temporary) delivery address with your order, we will ensure that your order is delivered to the correct address. Also mention any limited opening hours on your order. We try to take this into account as much as possible.

Can I have the order sent to a private address?
We can use a private address as the delivery address. You must then take into account that you are responsible for the final transport to the business location.

Can I collect my order from you?
Our logistics department is available during office hours. Collecting orders is possible, but only by appointment and during visits to our location we use the measures announced by the Dutch government and the guidelines of the RIVM. We therefore stay at least one and a half meters away at all times. Cash payment or debit card payments are not possible. Payment is only possible by prepayment by bank.

Can I visit your showroom?
Visiting our showroom is currently limited as much as possible. In exceptional situations we can imagine that it is necessary to visit our showroom. Please contact us by phone. During visits to our showroom, we also apply the measures as announced by the Dutch government and the guidelines of RIVM.

I have a repair or maintenance request, can I still send it in?
Our technical service is available during office hours. You can register your repair via the repair support form. You can find it here.

I have an appointment for (dis)assembly with you, will it continue?
We kindly ask you to contact us by phone. We will discuss the options with you in consultation.

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